Refund policy

Shipping & Returns

We hope you love your cuia collection piece. Each item is carefully selected, crafted and packaged with great attention to detail. Should you nevertheless wish to return your purchase, please find all relevant information regarding shipping, returns and refunds below.

Shipping

Orders are carefully prepared and packaged to ensure that each piece arrives safely. Shipping times and costs are displayed at checkout and may vary depending on the destination, size and weight of the order.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Please note that delivery times are estimates and may be affected by circumstances outside our control.

Returns

If you wish to return an item, please contact us within 14 days of receiving your order.

Returned items must be unused, undamaged and in their original condition and packaging. Proof of purchase is required.

Please contact us before returning an item so that we can provide you with the necessary return instructions. Items returned without prior notification may not be accepted.

Unless the product is defective, damaged upon arrival or incorrectly delivered, return shipping costs are the responsibility of the customer.

Natural Stone

Our products are crafted from natural marble and semi-precious stones. Variations in colour, veining, pattern, texture and other natural characteristics are inherent to these materials and make every piece unique.

Such natural variations are not considered defects and therefore do not constitute grounds for a claim based on product defect.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective or if you receive the wrong item, please contact us within 48hrs upon delivery and provide photographs of the item and packaging so that we can assess the issue.

Refunds

Once your return has been received and inspected, we will inform you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Non-Returnable Items

Custom-made, personalised or specially commissioned products cannot be returned unless they arrive damaged or defective.

Contact

For questions regarding shipping, returns or refunds, please contact us at:

support@cuiacollection.com